Licensed & Certified

Choosing a Repair Shop

It stands to reason that shop owners who encourage their technicians to become licensed & certified should be equally concerned about the other aspects of their business. Here are some tips on finding a good repair establishment:

Start shopping for a repair facility before you need one.

  • Ask friends and associates for recommendations; consult local consumer organizations.
  • Arrange for alternate transportation in advance so you will not feel forced to choose a shop based solely on location.
  • Look for a neat, well-organized facility, with vehicles in the parking lot equal in value to your own.
  • Look for a courteous staff, with a service writer willing to answer all of your questions.
  • Look for policies regarding labor rates, diagnostic fees, guarantees, acceptable methods of payment, etc.
  • Ask if the repair facility specializes in any specific vehicles or repairs, or if it usually handles your type of repair work.
  • Look for signs of professionalism in the customer service area such as civic, community or customer service awards.
  • Look for evidence of qualified repair technicians: trade school diplomas, certificates of advanced course work, and provincial licensing &certification.

How Consumers Benefit from Licensed Technician Certification

Years ago cars were simpler and less complex. But with today’s high-tech vehicles, the margin for error is less. Mistakes can be costlier.  Finding a competent auto repair shop should not be difficult…and with the provincial licensing of technicians and repair facilities, it makes good financial sense to protect your automotive investment through regular, periodic maintenance and service performed by certified professionals.